LIFT Personal Training Inc. ("we", "our", or "us") values your privacy. This policy outlines how we collect, use, and protect your personal information when you engage with our services, website, or communication channels.

1. Information We Collect

We may collect the following personal information:

  • Name, phone number, email address

  • Health-related information (e.g., goals, injuries, limitations)

  • Payment information (via Stripe)

  • Scheduling preferences

  • Communication preferences and engagement history

2. How We Collect It

We collect data when you:

  • Submit forms on our website (www.liftwindsor.com)

  • Book sessions or sign up via PTMinder

  • Provide information during intake or assessments

  • Interact with our email/text campaigns (via Mailchimp or SMS)

3. Why We Collect Your Info

We use your data to:

  • Deliver personal training services

  • Customize your workouts and recommendations

  • Process payments

  • Send appointment reminders, updates, and occasional promotions

  • Improve our services and communication

4. Third-Party Services

We share limited data with trusted platforms we use to operate efficiently:

  • PTMinder (scheduling & coaching)

  • Stripe (secure payment processing)

  • Mailchimp (email communication)

These providers are responsible for protecting your data under their own privacy and security protocols.

5. Marketing Communications

With your consent, we may send occasional marketing emails or texts about upcoming programs, special offers, or health tips. You can unsubscribe at any time by clicking the link in our emails or replying STOP to our texts.

6. How We Protect Your Information

We take security seriously. Your data is stored using secure, encrypted platforms (e.g., PTMinder, Stripe). Access is restricted to authorized team members only.

7. Data Retention & Deletion

We retain your information as long as necessary to provide our services or as required by law. You may request to access, update, or delete your data at any time by contacting us.

8. Your Rights

You have the right to:

  • Request access to your data

  • Correct inaccurate information

  • Withdraw consent for communications

  • Request deletion of your information

9. Contact Us

Questions or concerns? Contact us at:

LIFT Personal Training Inc.
www.liftwindsor.com
liftwindsor@gmail.com
Windsor, ON